Privacy Policy

1. Introduction

This Privacy Policy explains how 2 Bears Software Limited (“we”, “us”, “our”) handles personal data when you use SoulBalm, SleepMore, or AffirmMind (“the Apps”). These Apps provide wellbeing‑focused audio and visual experiences, including relaxing soundscapes, sleep‑support audio, mood‑light displays, and positive affirmation playback.

We are committed to protecting your privacy and complying with applicable data protection laws worldwide.
The Apps are designed to operate with minimal data collection and do not store or transmit any personal data.

2. Data We Collect

2.1 No Personal Data Collected by the Apps

The Apps themselves do not collect, store, transmit, or access:

• Names
• Email addresses
• Contact details
• Photos, videos, or audio recordings
• Device files or folders
• User accounts or login information
• Payment information (handled solely by the App Store / Google Play)

All app functionality operates locally on your device.

2.2 User‑Added Audio Files (Custom Experiences)

Some versions of the Apps allow you to create custom experiences using audio files stored on your device.

• These audio files remain entirely on your device. Any audio you record within the App or import from your device remains stored only on your device. We do not upload, access, or store these files.
• They are never uploaded, transmitted, or accessible to us, Firebase, or any third party.
• The Apps may record only the fact that a custom option was created, not the content of the audio file.

2.3 Local Processing on Your Device

The following processing happens only on your device:

• Audio playback
• Mood‑light visual effects
• Sleep or affirmation playback
• Storage of your selected options and custom experiences
• Subscription or purchase verification (via the app store)

No data from these processes is transmitted to us.

3. Anonymous Analytics and Crash Reporting

The Apps use Firebase Analytics and Firebase Crashlytics, services provided by Google, to collect anonymous technical data. This helps us understand general usage patterns and diagnose technical issues.

Firebase may collect:

• Device model and operating system version
• App version and installation source
• Anonymous app‑instance identifier
• Device identifiers such as the Advertising ID
• Country‑level location (approximate, not precise)
• Session data (e.g., number of sessions, session duration, first opens, app updates)
• Screen views and general feature usage (e.g., which moods, sleep tracks, or affirmations are used)
• Performance data such as load times and stability metrics
• Crash logs, stack traces, and device state at the time of a crash (e.g., memory usage, orientation, battery level)

Firebase does not collect:

• Personal information
• Audio files
• Custom content
• Anything stored on your device

All analytics and crash data are anonymous and aggregated.

4. Advertising Data (Free Versions Only)

Free Versions of the Apps display non‑personalised ads via Google AdMob. Ads are selected based on the context of the app, not on your personal data, browsing history, or behaviour. AdMob may collect:

• Device identifiers
• Approximate location
• App interaction data

This data is processed under Google’s own Privacy Policy.
We do not receive, store, or access this data.

5. How We Use Data

We use data only to:

• Provide audio playback and visual effects
• Save your preferences locally
• Verify subscription or purchase status
• Display ads in Free Versions
• Improve app stability and performance through anonymous Firebase analytics
• Diagnose crashes and technical issues through Firebase Crashlytics

We do not use your data for profiling, behavioural advertising, or cross‑app tracking.

6. Legal Basis for Processing

Where required by law, we process data under:

• Performance of the Apps’ core functions
• Legitimate interests, such as ensuring app stability and improving performance
• Legitimate interests, for displaying non-personalised advertisements in Free Versions of the Apps

7. User-Supplied Content

Where the App allows you to record or import audio, you are solely responsible for ensuring that any content you use is owned by you or that you have the right to use it. We are not responsible for any third-party rights that may apply to user-supplied audio content.

8. Data Sharing

We do not share personal data with third parties.
The only third parties involved are:

• Google AdMob (Free Versions only)
• Firebase Analytics and Crashlytics (anonymous technical data)
• App Store / Google Play (payments and licensing)

We do not sell, rent, or trade any data.

9. Third‑Party Services

The Apps rely on:

• Firebase Analytics
• Firebase Crashlytics
• Google AdMob
• App Store / Google Play
• Device‑level audio and visual rendering services

These services operate independently of us. We are not responsible for:

• Their data collection practices
• Their outages or errors
• Their privacy policies
• Their continued availability or accuracy

10. Data Storage & Security

• All user preferences and custom audio selections are stored locally on your device.
• Custom audio files remain entirely on your device.
• We do not store personal data on external servers.
• Firebase analytics and crash data are anonymous and cannot identify you.
• You are responsible for backing up your own device data.
• We are not responsible for data loss, corruption, or deletion caused by device failure, user action, or third‑party services.

11. Accuracy and Reliability

The Apps provide audio and visual experiences for relaxation, sleep support, and wellbeing. While we aim for a smooth experience, we cannot guarantee:

• uninterrupted audio playback
• perfect synchronisation of visual effects
• error‑free operation

You must not rely on the Apps in situations where accuracy or reliability is essential.

12. Children’s Privacy

The Apps are not intended for children under 13.
We do not knowingly collect personal data from children.

13. International Use

The Apps are available worldwide. Regardless of your location, any disputes or claims will be governed by the laws of the United Kingdom, and legal proceedings must take place in the courts of England and Wales.

14. Your Rights

Depending on your location, you may have rights to access, delete, or restrict processing of your data. Because we do not store or access personal data, these rights generally apply only to third‑party services such as Google AdMob or Firebase.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Apps after changes are published constitutes acceptance of the updated policy.

16. Contact